Refund policy
At Woli.com.pk, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Return & Exchange Window
We offer a 7-day return and exchange policy from the date you receive your order.
Product Condition
To be eligible for a return or exchange, items must meet the following criteria:
- Items must be new, unused, and unworn.
- Products must be returned in their original condition, with all tags and packaging intact.
- Items showing signs of use, damage, or alteration will not be eligible.
Return Method & Shipping
Method: All returns and exchanges must be sent by any courier of the customer's choice.
Initiation: Please contact our support team on WhatsApp at 03372122088 for instructions before sending your item back.
Costs: Customers are responsible for return shipping costs and the tax deductions paid by the brand.
Defective Items: In the case of defective or incorrect items, please contact us immediately so we can assist you accordingly.
Exchanges
Exchanges are accepted within 7 days of delivery.
All exchanges are subject to current product availability.
Refunds
Inspection: Once your return is received and inspected, we will notify you of the approval status.
Refund Amount: If the product purchased had free delivery, the delivery charges PKR 300/= and 4% WHT will be deducted from the total amount. If the delivery was paid by the customer, only 4% WHT will be deducted under our NTN: 9916468-7
Processing: Approved refunds will be processed within 7 days to your bank account.
Shipping Coverage
Woli.pk currently ships only within Pakistan.
Returns and exchanges are accepted for Pakistani orders only.